Refund policy

30-Day 'True Test' Guarantee

We get it–finding fishing gear that fits and feels right isn't always easy. That's why we give you 30 days to test it out. If it's not the perfect fit, send it back hassle-free. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at erin@truefishinggear.com. Please note that returns will need to be sent to the following address: 6950 NW Denargo Street, Port Saint Lucie, Florida 34983

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at erin@truefishinggear.com.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Feel Good, Fish Good Promise

We believe the right gear can change the way you fish–helping you feel confident, comfortable, and ready for anything. If you don't love your purchase, we'll work with you to find something you do.